Return & Exchange Policy

At JHECOM, we want you to love every purchase you make with us.
If something isn’t right, we’re here to help.

🕒 Return Period

You can request a return or exchange within 7 days of receiving your order.
To be eligible:

The item must be unused, unwashed, and in its original packaging.
All tags and labels must be intact.

📦 Items Not Eligible for Return

To maintain hygiene and quality, the following items cannot be returned or exchanged:

Items marked as Final Sale
Customized or personalized products

🔁 Exchange Policy

We accept exchanges for:

Wrong item received
Damaged or defective products
Size or color issues (if applicable and stock is available)

Once we receive your returned item, we’ll process the exchange within 3–5 business days.

💰 Refunds

If you choose a refund instead of an exchange:

Refunds will be issued to your original payment method once the product is inspected.
Please allow 5–7 business days after approval for the refund to reflect in your account.

🚚 Return Shipping

Customers are responsible for return shipping unless the product is defective or we sent the wrong item.
We recommend using a trackable shipping method to ensure your package reaches us safely.

📩 How to Request a Return

Email us at jhecom2026@gmail.com with your order number and reason for return.
Our support team will review your request and share return instructions.
Once received and approved, we’ll process your refund or exchange promptly.

⚠️ Important Note

Please do not send items back without confirmation from our team — unapproved returns may not be accepted.

❤️ Our Promise

We value your trust and want every shopping experience to be worry-free.
If you have any concerns about your order, our support team is just an email away.

Email: jhecom2026@gmail.com
Response Time: Within 24 hours